Value. Dignity. Respect.

Taken by all HCI employees, the Collector's Pledge is a commitment to the philosophy of treatment for patients and consumers that we communicate with each day.
The pledge reads,

"I believe that every person has worth as an individual. I believe every person should be treated with dignity and respect. I will make it my personal responsibility to help consumers find ways to pay their debts. I will be professional and ethical. I commit to honoring this pledge."

The pledge is a useful reminder that while we choose to perform the difficult task of debt recovery, we can do it ethically and professionally. Our commitment to this pledge minimizes patient complaints, maintains the patient relationship, and results in better recoveries.

PPMS Certified

PPMS is a management system for recovery agencies based upon developing, implementing and adhering to a set of strict industry-specific professional practices and policies.

PPMS certification, much like a SAS-70 audit, requires independent CPA attestation that an agency has in place written policies, procedures, and work processes that ensure regulatory compliance and adherence to industry best practices. The agency must also demonstrate that it has procedures in place to identify and remediate any variance from these. PPMS certified agencies are subject to annual surveillance and must re-certify every five years.

An agency that has voluntarily undergone the PPMS application and certification process is, quite simply, a better business partner than one which has not.

This strict accreditation insures that you as HCI clients, receive the very best service.

"Clients come to us when good isn't good enough. They demand the best. We love it and wouldn't have it any other way."
— Christian Lehr, VP/COO

HCI Fast Facts

• In business since 1992
• Only serve healthcare providers
• Meet HIPAA and PCI DSS compliance standards
• All employees are trained and certified on their knowledge of the FDCPA, FCRA, TCPA, HIPAA and the emerging CFPB rules
• Secure client portal
• Secure patient portal
• Long-term client relationships
• Low employee turnover