Essential qualities you should expect
when selecting a financial management partner.

imageimageimage HCI Results: 9 OUT OF 9 = 100%


  • HIPAA compliance
  • Experienced, knowledgeable management team
  • Serving clients of all sizes--entire hospital systems to individual medical offices
  • Credit reporting to all three national bureaus
  • Medicare bad debt reporting
  • Sophisticated debtor location (skip-trace) resources
  • Verified, accurate accounting
  • Bilingual collectors
  • Long-term client relationships
  • Low employee turnover

How does your collection agency measure up?

Don't settle for less than a perfect score! Why not take a few minutes to be sure that you are not missing out on a chance to lower your AR days. The HCI sales staff can discuss programs designed to increase your monthly revenue while decreasing the time you spend managing your aged receivables AND your collection agency. HCI's number one priority is to provide service and results that exceed expectations. Expect the best and don't settle for less!

Healthcare Industry Exclusivity   √

As a medical provider, you know how much attention it takes to stay current with changes that effect the industry. Any agency with employees handling collections for a variety of business types cannot treat healthcare accounts with the expertise they require. It is to your advantage to work with an agency that works exclusively in the healthcare industry.

Commitment to the Industry   √

Agencies that are members of various healthcare associations have the opportunity stay on top of current changes and obstacles that their clients face. In addition to association membership and active participation, agency personnel who assume leadership roles in these organizations demonstrate their commitment to the future of the healthcare industry.

Stability and Longevity   √

Successful businesses reflect the wisdom and experience of their founders. Find an agency with experience you can trust yesterday, today and tomorrow. Expect a proven track record that can be verified, and a growth plan that supports continued success well into the future.

Positive Reputation   √

Knowing that your patients are being treated fairly and with respect throughout the entire billing process should be a major consideration when selecting a collection agency. Agencies that have earned a positive reputation within the medical community are as sensitive as you are to patient satisfaction. They will have detailed procedures that their collectors are pledged to follow. They will also be glad to provide evidence of their stellar reputation with a list of references upon request.

Ethics and Integrity   √

The agency representing you must be worthy of your trust and uphold your reputation in all of its dealings. Look for an agency that follows the Code of Ethics and Code of Operations and ACA Healthcare Statement of Principles published by the national credit and collections association, ACA International. Visit to view these documents.

Competitive Fees   √

Expect superior value for your dollar. Look for an agency that customizes fee packages to meet each clients needs AND budget. The right financial partner for you will not only deliver the expected results, but will outperform even their priciest competition.

Maximum Revenue Results   √

As a financial management partner, your agency should be able to identify and provide ALL services necessary to increase your recovery results throughout the revenue cycle. In addition to traditional bad debt collection, programs such as payment monitoring and insurance follow-up help bolster your bottom line. A full service agency has a variety of program options to offer.

Excellent Support and Service   √

Expect a dedicated and efficient client services department. Routine tasks, such as reporting payments made to your office or obtaining account status, must not keep you from focusing on your core business. You must be able to communicate with support staff in the manner most convenient for you email, fax or phone quickly and efficiently. An agency that is customer service oriented will provide you with a personal internal advocate and even assure you that the owner's direct phone number is available in case you need it!

Leading-Edge Technology   √

It is critical that your agency have the best technology available AND the staff to manage and maximize its potential for the purpose of increasing productivity. A successful agency will maintain a dedicated staff of experienced IT professional and computer programmers to that end.